Feiyuxing Technology Product Standard Warranty Policy

Define

Day or Day: Refers to a time period divided by Universal Coordinated Time or local time, lasting 24 hours from 0:00 on the current day to 0:00 on the following day.
Working day: refers to the number of working hours within a day and night as stipulated by law. The standard working days stipulated by relevant laws of the People's Republic of China are: no more than 8 hours per day, no more than 40 hours per week, and an average of 5 days per week.

The "warranty period start date" mentioned in this policy refers to:

(1) The date on which the product was shipped from Chengdu Feiyuxing Technology Co., Ltd. (hereinafter referred to as "Feiyuxing Technology").
(2) For products purchased through Feiyuxing Technology certified agents/distributors, this date shall not be later than 30 days from the date of Feiyuxing Technology's shipment.
For better support and service, please log in to the Feiyuxing Technology website in a timely manner（ http://www.adslr.com ）Register product information.

1、 Warranty terms

The warranty period for Feiyuxing Technology software and hardware refers to a period of several days from the start date of the warranty period
1. Software warranty period
The warranty period of Feiyuxing Technology software is 90 days. Under normal use conditions that comply with the product instructions, if the software does not meet the software functional standards stated in the product manual, or if the software medium has process or quality issues during the warranty period, Feiyuxing Technology
Free replacement of software media or repair of software defects for customers. For defective software, Feiyuxing Technology has the right to decide to use patch software for repair, provide upgraded software for replacement, or handle it through a refund.
2. Hardware warranty period

Starting from January 1, 2017, Feiyuxing Technology's hardware warranty is as follows:

3. Handling of Dead On Arrival (DOA)
From the date of purchase, you can enjoy a new product replacement service within 15 days. Within 15 days from the start date of the warranty period, the following issues are defined as DOA equipment:
(1) The content of the product after the first unpacking does not match the packing list
(2) After the first unpacking of the product, some or all components (excluding the random CD) cannot be used normally (surface scratches or other defects that do not affect the equipment function are not included)
(3) Other hardware faults identified through remote or local detection by Feiyuxing Technology engineers

When applying for DOA parts, please present the warranty card (or purchase invoice). If you are unable to provide an invoice or a valid warranty card, the latest DOA application period for the product will be within 30 days from the shipping date of Feiyuxing Technology.

4. Hardware return process

Customers must obtain RMA (Return Material Authorization) from the Feiyuxing Technology after-sales service center before returning damaged parts

Customers can use the phone or website（ http://www.adslr.com/shfw/ ）Contact Feiyuxing Technology after-sales service center to obtain RMA.
The after-sales service center is only responsible for helping customers initiate the corresponding application process and does not provide technical support for fault diagnosis, configuration, or installation, unless the customer has already purchased a service contract that includes remote technical support. The RMA number must be clearly pasted or labeled
On the outer packaging of the "defective parts". The relevant costs for transporting the damaged parts back to Feiyuxing Technology shall be borne by the customer; The cost of transporting repair or replacement parts to the customer shall be borne by Feiyuxing Technology. Rufei Fish Star Technology has detected that the "defective parts" can work normally, and the customer must pay the
There are related transportation costs. If Feiyuxing Technology determines that the item to be repaired does not meet the warranty conditions specified in this clause or exceeds the warranty period, the customer must also pay the price of the single repair service, including related transportation costs.
5. Repair cycle and warranty after repair

Under the normal usage conditions stated in the product manual, if there are any process or quality issues with the hardware during the warranty period, Feiyuxing Technology will provide factory repair services upon receiving the application. The cycle is 4 working days after Feiyuxing Technology's after-sales service center receives the equipment. Flying Fish Star
Technology has the right to decide whether to repair or replace faulty parts. If replaced, the replacement parts may be new equipment or repair products of the same category, function, and quality. The replaced faulty parts belong to Feiyuxing Technology. Flying Fish Starfish
We will do our best to ensure that the customer receives the repaired equipment within 4 working days. The actual time may vary depending on the customer's location and logistics transportation limitations. The warranty period will not be affected by the resale or repair of the product, but the repaired or replaced equipment
Spare parts are guaranteed for the remaining period of the original warranty period, or for 90 days from the date of shipment of self repair or replacement parts from Feiyuxing Technology, whichever is longer.
6. Support and Services

You can download the latest firmware upgrade program for free from the Flying Fish Star Technology website (www.adslr.com) and obtain service support.

2、 Limitations on the Application of Warranty

 1. Feiyuxing Technology does not assume warranty responsibility for the following situations:
(1) Products not produced by Feiyuxing Technology
(2) The product exceeds the warranty period
(3) Unauthorized RMA from Feiyuxing Technology after-sales service center
(4) Hardware or software has been modified or replaced without written authorization from Feiyuxing Technology
(5) The product was not installed or used according to the methods described in the manual released by Feiyuxing Technology
(6) The product barcode or model on the product warranty card does not match the product itself
(7) Damage caused by force majeure such as impacts, fires, lightning strikes, flooding, strong electricity, human negligence, and natural disasters
2. Feiyuxing Technology does not guarantee customer data stored in its products or related to the products in any other form. Customers are responsible for backing up the relevant data to prevent loss.
3. The warranty of Feiyuxing Technology does not include the installation of the product.
4. Accessories and consumables, such as accompanying manuals, power cords, cables, etc., are not covered by the warranty.

3、 Disclaimer clause

1. Unless explicitly stated in this clause, Feiyuxing Technology does not provide any express or implied warranty or guarantee: for commercial and suitability for special purposes, warranties and liabilities arising from transactions, applications, and commercial interactions.
2. Feiyuxing Technology does not guarantee that its software is completely flawless, and does not guarantee that customers will not encounter any problems or interruptions when operating the software.

4、 Compensation

Feiyuxing Technology and its partners or suppliers shall not be liable for any direct or indirect economic losses caused to customers due to the inability to use the equipment or business interruption under the warranty terms. In any case, including through contracts
In the case of a clear agreement in such form, Feiyuxing Technology's maximum compensation for customer losses caused by its liability shall not exceed the amount paid by the customer for purchasing the equipment.

5、 Access to warranty services

Feiyuxing Technology recommends that users go directly to the distributor who purchased this product to obtain DOA or RMA services. Direct distributors can provide comprehensive and fast replacement services. Users can also call (028-85336711/85336722/
85336733 to 8204) Contact the Feiyuxing Technology after-sales service center to obtain authorization from DOA or RMA. Please present your warranty card (or purchase invoice) during warranty. If you are unable to provide an invoice or a valid warranty card, the free warranty for this product will begin
The date will be based on the shipping date of Feiyuxing Technology.
Chengdu Feiyuxing Technology Co., Ltd. has the final right to interpret this warranty clause. Without notifying the customer, Feiyuxing Technology has the right to make necessary changes to all warranty information, product performance, and specifications.